Privacy Policy

This Privacy Policy explains how Nakul Foods ("Nakul Foods", "we", "us" or "our") collects, uses, shares and protects information when you use our mobile application and related B2B wholesale ordering services (together, the "Services"). Our Services are intended for businesses — kirana stores, retailers and restaurants — and the people who order on their behalf.

1. Information we collect

We collect only what we need to provide wholesale ordering, delivery, credit and invoicing.

Information you provide

• Account details: your mobile phone number, which you verify by one-time password (OTP) to sign in.
• Business profile: your shop or business name, business type, and GSTIN, where you choose to provide it for tax invoicing.
• Delivery details: the shop or delivery address you add to receive orders.
• Order and payment records: the items you order, order history, credit balances and repayments, and payment references (such as UPI or bank transfer confirmations). We do not store full bank or card credentials.

Information collected automatically

• Location: if you grant permission, we use your device location to help set your shop's delivery address. You can decline and enter the address manually.
• Device and usage data: basic app, device and diagnostic information (such as app version and interaction events) used to keep the app working and improve it.

2. How we use information

• To create and secure your account and sign you in via OTP.
• To process orders, arrange delivery, and issue GST-compliant tax invoices.
• To manage in-house trade credit — assessing eligibility, tracking dues and recording repayments.
• To provide customer support and respond to your requests.
• To send service messages about your orders, credit and account.
• To maintain, secure and improve the Services, and to meet legal, tax and accounting obligations.

3. How we share information

We do not sell your personal information. We share it only as needed to run the Services:

• Delivery and logistics partners — to fulfil and deliver your orders.
• Payment and communication providers — for example, an SMS provider to deliver your OTP.
• Professional and legal requirements — with accountants, auditors, or authorities where required by law or to comply with tax and regulatory obligations.

4. Data retention

We keep your information for as long as your account is active and as required to fulfil orders, provide credit, and meet tax, accounting and legal obligations. Transaction and invoice records may be retained for the periods required under applicable law. When information is no longer needed, we delete or anonymise it.

5. Security

We use reasonable technical and organisational measures to protect your information. Sign-in uses OTP verification, and access tokens are stored securely on your device. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Your choices and rights

• You can review and update your business profile and delivery address in the app.
• You can control location access from your device settings.
• You can request access to, correction of, or deletion of your personal information by contacting us. Some records must be retained where the law requires it.
• You can sign out at any time, which removes your access token from the device.

7. Children

The Services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect personal information from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you in the app.